For now, cancellation and no-show policies are set up manually. These policies are the same ones offered on your PMS. You will need to create your policies on Katanox, as soon as the PMS is connected.

Click on 'Policies' and then 'Create'.

Create your policies accordingly. You can create as many policies as needed for your property and you will be able to choose:

  • Policy Type (Cancellation & No-show)

  • Personalized Name

  • Description

  • Charge Type (Fixed, Percentage or Nights)

  • Amount

  • When to charge (Prior to Arrival or After Booking, including Days and/or Hours)

When you are done, just click on the 'Save' button.

You are all set and ready to connect your policies to your rate plans!

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